How to contact customer support service

DARKEST DAYS is an open-world multiplayer zombie survival title from NHN Corp. You will discover a massive open-world map filled with creepy zombies, and you need to survive by making tough choices. Since its launch, the need to contact DARKEST DAYS Customer Support has constantly increased.

Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.

We want all of you to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you are just beginning with Darkest Days, here is our redeem codes article to kickstart your journey!

The support team has already answered many frequently asked questions on the DARKEST DAYS official website. But if anyone can’t satisfy themselves, DARKEST DAYS customer service is available to contact anytime to answer your queries.

There are three ways to contact the customer support team of DARKEST DAYS. Players can contact via the in-game customer support option, they can reach out via the official support website of the game, or reach out to the developers at NHN Corp. directly via their social media handles.

How to Contact via the in-game Customer Service Option

You must launch the game on your device. Once the in-game home screen has loaded, adhere to the steps below:

• Hit the radio button located at the upper right corner of the game screen.
• From the drop-down list that appears on the right-hand side of your screen, tap on the cogwheel/Settings icon.
• This would take you to the in-game Settings menu where you will discover four navigable tabs aligned a the top, namely, Graphics, Control, QoL, Sound, and Account. Switch over to the Account tab.
• From under the Account tab, make sure that you are copying your Account ID, as you might need it later while raising an Inquiry. Navigate to the Customer Service button next.

• This would take you to the in-game Help Center, where all announcements and notices go live. If you scroll a bit up, you will come across the FAQ section where the team has pre-addressed some Frequently Asked Queries about Gameplay. To see if your issue has been addressed, tap on the arrow icon adjacent to FAQ.
• Up next, on the FAQ page, you can either input keywords from your inquiry in the search bar or simply tap on the FAQ highlighted in bold letters under this section to view all the inquiries addressed, followed by the answer/resolution for the same. You may come across your exact query out there.

Raising an Inquiry

If your issue persists or is something that has not been addressed under the FAQ section, you can raise an Inquiry with the Support team. Adhere to the steps below to do so:

• While still on the FAQ page, navigate to the headset/Customer service icon, placed at the bottom right corner of the screen.
• From the list of options that show up, navigate to Inquiry (you can also navigate to the History section from here to see the status of your previously submitted inquiries).
• You will be asked to fill in the below inputs under this section.
  • The Type of your Inquiry (choose the one that best describes your issue from the drop-down)
  • Your email address.
  • The Title of your Inquiry.
  • Contents (Describe your issue/inquiry in detail, under this section).

• Once you have provided all the required inputs, tap on the Submit button to successfully raise an Inquiry. The support team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.

How to Contact via the official website of DARKEST DAYS

You can directly go to the official website of DARKEST DAYS and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.

• You must visit the official help website of DARKEST DAYS here.

• Up next, scroll to the bottom of the webpage and navigate to the Customer Center option from there.
• On the Customer Center page, you can access the FAQ section and submit an Inquiry if your issue/inquiry remains unanswered at this point. The steps for doing the same have been discussed already in the previous section.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers at NHN Corp. via their Social Media handles. You may reach out to them at @DARKESTDAYS_EN, which is the official X-handle of DARKEST DAYS for addressing the queries from you guys.

All of you guys can follow them and reach out at the official Facebook ID of Darkest Days. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

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Still, facing any issues in contacting the Darkest Days customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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