E.T.E Chronicle is a mech girl RPG from CHENS GLOBAL LIMITED. It lets you collect a variety of mecha girls with powerful abilities, pilot them, and battle in aerial, naval, and ground modes. In this E.T.E Chronicle Customer Support Guide, I will show you how to reach the customer service support team and resolve any issues you face in-game.
If you are new to the game, you can check out our Beginner’s guide and Mecha Tier list for basic tips and insights, and our Reroll guide to get your desired Mecha more efficiently. Also, check our Redeem codes article to avail useful freebies, which can help you progress more smoothly in E.T.E Chronicle.
E.T.E Chronicle recently launched on March 13, 2025, on mobile, and since the game is quite new, it is completely normal if you encounter any issues while playing.
However, there is no need to worry, as you can always contact the game’s customer support team for help with any in-game problems, either through in-game customer support, their official social media channels, or via email.
How to Contact via the in-game customer service option
Follow these steps if you want to contact the customer service team through the in-game option:
- First, launch the game on your mobile device.
- Next, tap on your profile icon in the top-left corner.
- Now, select User Services from the menu.
- You will find various options here, like Delete Account, Customer Center, and more.
- Tap on Customer Center to continue the process.
- You will be redirected to Gmail, with the support email address already filled in.
- There, describe your issues properly and attach any relevant screenshots.
- Now send the mail and wait for a response.
How to Contact via the E.T.E Chronicle official website
If your issue is not solved after following the previous steps, you can also visit the game’s official website, scroll down, and tap on Contact Us.
How to Contact the Developer Team Directly
If you are still facing issues and want to contact the developer team directly, you can do so by reaching out to the game’s official social media channels. You can visit the game’s Facebook page, X account, or join their Discord Server for more support and assistance.
For related guides, check out:
Still, facing any issues in contacting the E.T.E Chronicle support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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