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The phrase “consumer friendly” gets tossed around a lot and is rarely ever true. All companies want to extract money from your wallet at the end of the day.
But there are scales to this sort of stuff, and some organisations tend to be fairer than others.
PlayStation is often criticised as being the most anti-consumer gaming company of all; this is a sentiment that dates all the way back to the PS3 era, when the console’s $599 price instantly became a meme.