Palmon: Survival is Lilith Games‘s open-world strategy survival and crafting simulation, where you can capture adorable Palmons, discover their hidden abilities, fight other monsters, and take their help to start fires, generate electricity, and more. In this Palmon: Survival Customer Support Guide, I will show you how to reach the customer service support team and resolve any issues you are facing in-game.
If you are recently starting the game, we have also covered a Beginner’s guide to help you with the basics. Also, remember to go through our Redeem codes article to grab some freebies along the way.
Palmon: Survival is a very new game, that was recently released in January 2025, so you are bound to face issues while playing the game. However, there is no need to worry as you can always reach out to the game’s customer support team for help with any in-game problems, either through in-game customer support or directly through their official social media channels or email.
How to Contact via in-game customer service option
Follow these steps if you want to contact the customer service team through the in-game option:
- First, launch the game on your mobile device.
- Next, tap on your player profile, located in the top left corner of the screen.
- This will open your player profile, where you will find options like Settings, Rankings, Stats, and more.
- Now, tap on the Settings menu.
- It will pop up the Settings menu, featuring various options.
- In the Settings menu, tap on the Support option.
- You will be redirected to the Customer Support section.
- There, you can access self-service options like Mute Appeal, Ban Appeal, Violation Report, and Account Center. You can also go through the general articles, or connect with customer support.
- Tap on the Customer Support option, located at the bottom right, if the articles don’t address your issue.
- You can now address your issue to the bot, or tap on Player Support if it is still not resolved.
- A real Customer support representative will assist you with your issue and provide further help required.
How to Contact Customer Support through the Official Website
If your issue remains unsolved after following the previous steps, you can contact the support team via the official app support email address, palmonsurvival-service@lilithglobal.com, as their official website doesn’t offer a support service.
How to Contact the Developer team directly
If you are still facing issues and want to contact the Developer team directly, you can do so by reaching out through the game’s official social media channels. You can visit the official Palmon: Survival’s X account (formerly known as Twitter), or join their Discord Server, for more support and assistance.
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That’s all from us regarding how to reach customer service for Palmon: Survival! Did you find our guide for Palmon: Survival customer support service helpful? Do let us know in the comments!
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