How to contact the customer support service

Posted by By our-little-miss-is-home December 8, 2024 9 Views 6 Min Read
Transformers: Tactical Arena Pre-registration Cover



Transformers: Tactical Arena is an adventure–strategy game, developed by Red Games Co. This game offers a balance of tactical fighting and deck-building for those ready to take on the battlefield with their favorite Transformers. Players can gather classic Transformers troops and use them to eliminate enemies in online battles. The need to contact customer support has constantly risen in the Transformers: Tactical Arena.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and issues relating to in-app purchases.

We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Transformers: Tactical Arena. Additionally, you can check out our beginner’s guide and redeem codes to kickstart your journey.

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Transformers: Tactical Arena customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Transformers Tactical Arena. Players can either contact you from in-game menu options, they can contact us via the official website of Transformers Tactical Arena, or reach out to the Developers at Red Games Co. directly, via social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the three-line bar located at the upper left corner of the game screen.
  • A host of menu options would appear on your screen next. Navigate to Customer Support from there.
  • This would take you to the in-game Feedback & Support page. Navigate to the FAQ option from there.
  • This would take you to the official Support website of Transformers Tactical Arena where you will discover that the developers have categorically addressed some of the Frequently Asked Queries about Gameplay, General, Purchases and, Technical. To see if your issue has been addressed out there, navigate to the category that best describes your issue.
  • Up next, scroll down, to view the questions/queries listed under that category and tap on the relevant query to read the solution/fix for it. You can additionally filter the results by inputting keywords from your issue in the search bar. You will likely come across your exact issue from here.

Reporting a Bug

If your issue persists or is something, that has not been addressed under the FAQ section, you can raise a support ticket. To report an issue, adhere to the steps below:

  • Head back to the in-game Feedback & Support page and navigate to the Report an Issue section.
  • This will take you to the ticket submission page where the following inputs will be asked for:
    • The Category of your issue (Choose the relevant one from the drop-down options)
    • Your email address
    • Feedback description (Describe your issue in detail under this section).
Transformers Tactical Arena reporting an issueTransformers Tactical Arena reporting an issue
Reporting an Issue in Transformers Tactical Arena (Image via Red Games Company)
  • Once you have provided all the inputs asked for, tap on the Submit button to successfully raise an Issue. Based on your inputs, the support team will get back to you in the email address provided, within 48-72 hours. You can do additional follow-ups in the same mail chain if required.

How to Contact via the Transformers: Tactical Arena Official website

You can directly go to the Transformers: Tactical Arena and access the raise a ticket from there. It could be another alternative if you face login problems and cannot access the in-game support option.

  • You must navigate to the official Support page of Transformers: Tactical Arena from here.
Transformers Tactical Arena Official Support WebsiteTransformers Tactical Arena Official Support Website
Contacting via Transformers Tactical Arena official website (Image via Red Games Co.)
  • Once redirected, you can access the Frequently Addressed Queries section from there by navigating to the category that best describes your issue. The steps for doing the same have already been listed in the previous section.

How to Contact the Developer team directly

Another approach could be to reach out to the Developers directly, via their Social media handles. You can reach out to the team at @TRANSFORMERS_TA which is the official Twitter handle of Transformers: Tactical Arena. You can additionally reach out to the team via the Official Facebook ID of Red Games Company. Players should then do a follow-up on the official Discord server of Transformers: Tactical Arena, where tons of passionate fans are there to help users resolve their queries.

For related guides, check out:

Still, facing any issues in contacting the Transformers: Tactical Arena customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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