Bloons Card Storm is a collectible card strategy title and the latest installment in the beloved Bloons series. Developed by Ninja Kiwi, it asks you to team up with the iconic Monkeys and Bloons from the franchise, create wild strategies, build a strong card collection, and assemble powerful decks to dominate both single-player and PvP battles. Ever since its launch, the need to contact customer support has constantly risen in the Bloons Card Storm.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and issues relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Bloons Card Storm. Additionally, you can check out our beginner’s guide, tier list, and redeem codes to kickstart your journey.
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Bloons Card Storm customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Bloons Card Storm. Players can either contact you from in-game menu options, they can contact us via the official website of Bloons Card Storm, or reach out to the Developers at Ninja Kiwi directly, via social media handles.
How to Contact via in-game customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the three-line bar located at the upper right corner of the game’s home screen.
- A pop-up window labeled Options will appear on your screen next. Navigate to Account from there.
- Your Ninja Kiwi Account menu will now show up on the screen with options to change your in-game Name, Read the Privacy Policy and Terms and Conditions, Delete your Account, and Contact Support. Tap on the Contact Support option from there.
- This would take you to the in-app ticket-raising page, where the following details need to be provided:
- Reason for Contact (Bug Report would be default selected. Choose the relevant category of your issue from the drop-down)
- Message (Describe your issue/query in detail under this section).
- Your email address.
- Once you have provided all the required information, tap on the Submit button to successfully raise a support ticket. Based on your inputs, the Support team will get back to you in the email address provided, within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact via the Bloons Card Storm Official website
You can directly go to the official support website of Ninja Kiwi and access the raise a ticket from there. It could be another alternative if you face login problems and cannot access the in-game support option.
- You must navigate to the official Support website of Ninja Kiwi from here.
- Once re-directed, you must choose Bloons Card Storm from the games listed below the search bar.
- This would take you to the official support page of Bloons Card Storm where as of now, only one known issue has been uploaded to the Knowledge base. Tap on that to view the resolution provided for that Knowledge article.
- If it does not satisfy/resolve your issue or the issue is something different, you can submit a Support ticket from here. The below inputs will be asked for:
- Your email address.
- The subject of your inquiry
- Reason for contact (Choose the relevant category of your issue from the drop-down menu)
- A detailed description of your issue.
- Username (Optional)
- Device Information (Optional)
- Relevant file attachments for quicker assistance.
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise the Support ticket.
How to Contact the Developer team directly
Another approach could be to reach out to the Developers directly, via their Social media handles. You can reach out to the team at @ninjakiwigames which is the official Twitter handle of Ninja Kiwi game. You can additionally reach out via the Official Facebook ID of Ninja Kiwi. Players should then do a follow-up on the official Discord server of Bloons Card Storm, where tons of passionate fans are there to help users resolve their individual queries.
For related guides, check out:
Still, facing any issues in contacting the Bloons Card Storm customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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