Pokémon Trading Card Game Pocket is a brand-new digital trading card game that comes from the house of The Pokémon Company. It is based on the world introduced in the Pokémon video game series. Players can collect cards featuring their favorite Pokémon characters, build powerful decks, and face off against opponents in strategic battles. Ever since it launched in select regions, the game has constantly topped the download charts. The need to contact customer support has constantly increased in Pokémon TCG Pocket.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Pokémon TCG Pocket. Additionally, you can check out our beginner’s guide and redeem codes to kickstart your journey.
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Pokémon TCG Pocket customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Pokémon TCG Pocket. Players can either contact via the in-game Customer Center, contact them via the official help website of Pokémon TCG Pocket, or reach out to the Developers at The Pokémon Company directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the three-line bar located at the bottom right corner of the game screen.
- A list of navigable options will appear on your screen next. Navigate to the Other option.
- From amongst the options that appear next, visit the Customer Support section.
- This would take you to the FAQ page of Pokémon TCG Pocket where you will discover that the developers have pre-addressed some frequently asked queries about Premium Pass, Purchases/Payments, Gameplay, Troubleshooting, and various other issues. Tap on the category that best describes your issue.
- All the queries listed under that category will appear below. Tap on that to see the solution/fix for it. It is likely that you will come across your exact issue out there.
How to contact via the Pokémon TCG Pocket official website
Players can directly go to the official help website of Pokémon TC Pocket and access the customer service option from there. It could be another alternative, where players face login problems and cannot access the in-game support option.
- Players must visit the official support website of Pokémon TCG Pocket here.
- Once you are on the FAQ page, you can view all the queries addressed under each category as already discussed in the previous section.
- If the issue persists for you, the game provides you an option to raise a Support ticket from here.
- When on the ticket-raising page, you will be asked to provide the below inputs:
- Your email address
- First name and last name
- In-game language
- The region where you live (Choose the correct region from the drop-down)
- App version.
- Player name
- The category of your ticket (Purchases, Report an Issue, Feedback)
- The subject of your issue.
- A detailed description of your issue.
- Relevant file attachments in the form of screenshots for quicker assistance.
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a ticket. The developer team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact the Developer team directly
Another approach could be to reach out to the Developers at The Pokémon Company directly, via their Social Media handles. You can reach out to the team at @Pokémon TCG, which is the official Twitter handle of Pokémon TCG Pocket.
Additionally, you can reach out to the team via the official Facebook ID of Pokémon TCG Pocket. You should then follow up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the Support Team of Pokémon TCG Pocket? Head straight to our comments section and get your queries resolved. Happy Gaming!
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